FAQ | Nature Footwear FAQ | Nature Footwear

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+45 7370 9328

Mon-Fri: 9am-3pm

Sat-Sun: Closed


Håndværkervej 4
6270 Tonder

Håndværkervej 4
6270 Tonder

Mon-Fri: 9am-3pm

Sat-Sun: Closed


How do I return/exchange my item?
We hope you love your purchase at Nature Footwear , but if you want to return your item, simply print out the return forts attached to your order confirmation (or use the standard withdrawal form located at the bottom of the terms of trade Here). You then pack your items in a box and put your return label on the outside. Find more help Here or check our contact info at the bottom of the page.
Items purchased on nature .dk can be returned/exchanged and refunded within 14 days of receiving your original order – provided that the item is in original condition and packaging.

Please note that we reserve the right to refuse returns if the item has been used, damaged or does not meet our return claim (see additional claims Here). 
Nature Footwear is not responsible if the returned package is damaged or lost in the shipment.

If you wish to exchange your item, we will wait until the returned package has been received before sending you the new item. 

What is your privacy policy?
Your privacy is important to us. With Nature Footwear we only collect information necessary to send your order or get in touch with you about it.

The information we collect when ordering includes Name , shipping address, billing address, email and phone number. We do not store payment, or card information. We also sell your personal information to third parties. We reserve the right to change this privacy policy at any time.
Read more about our privacy policy under Here.

Is this page safe?
All personal information provided through this page is protected. No information is disclosed to third parties. The server on the Nature Footwear use a special encryption to ensure that the information is protected. In addition, online security has been added to protect your information from unwarranted use in the form of advanced SSL (Secure Sockets Layer) encryption. Read more about our privacy policy Here. 

What do I do if I get in trouble when ordering?
If you experience an error when ordering, your browser and our website may not cooperate. Depending on when the error occurs, your bank may keep the payment in your account, but the money will not be sent to Nature Footwear .
Contact us on the chat, by email info@nature.dk or on +45 73 70 93 28 if you experience this.

How can I keep an eye on my order?
To see the status of your order, simply log into your account. Here you can choose to view your order and then see if it is completed, is in shipment or if it has yet to be shipped.

If you have completed the order as a guest, you have received a tracking link at the time of booking. Contact the team on the chat in the right-hand corner or see additional contact information at the bottom of the page. 

When will my order be shipped?
Your order will be sent 1-2 days after you have ordered it. You can always check the status of your order by logging into your account, or by checking the tracking link you received with your shipping email. 

What do I do if I want to change my order?
Contact us on the chat at the bottom right corner, by email info@nature.dk or on +45 73 70 93 28 if you want to change your order.

Didn't get an answer to your question?
Check out the other pages under the "Help" menu.

Didn't it help? Catch us on the chat at the bottom right corner or on:

Mail: info@nature.dk 
Tel: +45 73 70 93 28

View phone times Here.